Return Policy for Digital Products, GradCircle Membership and Career Services.
We want you to be satisfied with your digital product and career services purchase. If you are not entirely happy with your purchase, we’re here to help.
At GradCircle, we want you to be satisfied with our digital platform, which includes online courses and group coaching services. Here is our refund policy to help you understand your rights:
14-Day Cooling-Off Period
- Full Refund: You have 14 days from the day of purchase to change your mind. If you cancel within this period and have not accessed any content or services, you will receive a full refund.
- Accessing Services: If you access any resources, materials, courses, information on the platform, or coaching services within the 14-day period, you will waive your right to a full refund. During the purchase process, you will be asked to check a box confirming that you understand and agree to this condition.
Faulty or Misdescribed Content
- Quality Guarantee: Our digital content and coaching services are designed to be high quality and as described. If you find that any part of our platform is faulty or not as described, please let us know.
- Repair or Replacement: We will first try to fix the issue or offer a replacement. If this is not possible or does not resolve the problem, you may request a refund or a price reduction.
How to Request a Refund
- Contact Us: Email our support team at [email protected] with your order details and the reason for the refund request.
- Processing Time: Refunds are processed within 14 days of your request being approved.
We strive to provide an excellent learning experience and are here to assist with any concerns you may have.
GradCircle Support Team.